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FAQ

Q1. Can I have a sample order for toilet seat ?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. what is your moq for customized design ?

A: We have moq 300pcs for customized design. For our available design, we have moq 100pcs.mix designs also welcome.

Q3. What about the lead time?

A: Sample needs 5-7 days, mass production time needs 45-60 days for order quantity more than 2000pcs.

Q4. What is your port?

We are near shanghai, we usually ship from shanghai port, or any other port in China is ok.

Q5. Do you offer guarantee for the products?

A: Yes, we offer 3 years warranty to our products. Any defective toilet seat due to our reason will be fully paid to you with detail pictures.

Q6. How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 3%.
Secondly,during the guarantee period, we will send new toilet seats with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q7. Trading term.

A: We offer all our clients common trading terms, including EXW, FOB, CFR, CIF, DDU, DDP,CNF.
Prices based on customers’ requested trading terms are normally answered within 24 hours of quote requests.

Q8. What payment terms available?

A: Our standard payment term is T/T.
However for our long term customer we can flexibly change to L/C, or D/P, D/A.